Ordering Information

General Information
  1. Provide your shipping address, not post office box
  2. All merchandise is subject to availability.
  3. No exchanges, returns or refunds without return or exchange authorization.
  4. Prices and discounts are subject to change without notice.
  5. Collectible Doll Company molds and patterns are copyrighted, and are not to be reproduced.
  6. Washington state residents sales tax is 8.2%.
Online Orders
  1. Please us our shopping cart system. If you need help using the system please read our "How To Shop" page.
  2. If you are ordering directly from our printed catalog you can still order online by filling out our online secure order form (click HERE to access form).
  3. Please answer all questions and complete all fields when checking out.
  4. Our online ordering system is safe and secure.  All information is processed on a secure server and encrypted (coded). For more information please click on the Gold Safe Shopping Seal at the bottom of this page.
Telephone Orders
  1. Our ORDER DESK is open weekdays, 9:00 am to 5:00 pm, Central Time.
  2. You can use our online shopping cart system by selecting the option for Telephone/Mail Orders when you check out. This will give you a form with all items listed and costs totaled that can be printed.
  3. Our toll-free ORDER ONLY number is 1-800-566-6646.
  4. For questions or additional information call 469-272-7722 .
  5. Have all information, questions and credit card number ready when you place your order.
  6. Retain a copy of your order for your records.
Written Orders
  1. Send written orders to:

  2. Collectible Doll Company, LLC.
    1401 American Way
    Cedar Hill, Texas 75104

     

  3. You can use our online shopping cart system by selecting the option for Telephone/Mail Orders when you check out. This will give you a form with all items listed and costs totaled that can be printed.
  4. Include payment or credit card number and expiration date with your order.
  5. Written orders may also be faxed to 1-972-291-9601.  Include credit card information.
  6. Retain a copy of your order for your records.
 
Shipping & Handling
  1. General Merchandise - shipped via USPS or FedEx in continental U.S..

  2. Under $25.00 .................$ 12.00
    $25.00 to $49.99 ............$ 20.00
    $50.00 to $149.00 ..........$ 25.00
    Over $150.00 ..................$ TBD

    The Shipping Charges are an estimate and will be calculated correctly before shipping often resulting in a lower price.

  3. Molds, Slip and Kilns shipped within the United States are sent via UPS whenever possible.  Outside the U.S. they are shipped the best way possible.  Shipping costs for these items will be added to your credit card charge, or items can be sent C.O.D. for shipping charges in continental U.S. only.
  4. The shopping cart system calculates the total shipping for all continental U.S orders.
  5. Foreign Orders - Call for shipping quote. Online orders shipping will be added to your credit card charges.
Backorders
  1. Backorders are automatically filled, unless we are instructed to do otherwise.  Backorders are sent out as soon as the merchandise is received.
  2. Backorders are automatically canceled if the balance is less than $10.00 or if 30 days have passed.  Please reorder at a later date.
Return Policy
  1. Contact Collectible Doll Company before making any returns.
  2. All returns must be made within 15 days of the invoice date.
  3. There are no returns on wholesale orders of 12 or more of the same item. Please purchase a sample of an item before placing a large quantity order.
  4. Returned merchandise must be in its original condition, and in the original packaging.
  5. A copy of the invoice must accompany the merchandise.  Please indicate if you want a refund or exchange.

  6. Costume patterns are non-returnable or exchangeable.
Discounts
  1. Dealer Discounts - To qualify for a dealer discount, you must have a business license and be actively engaged in selling doll supplies. Contact Collectible Doll Company for further information.
Methods of Payment
  1. We accept checks or money orders, made payable to "Collectible Doll Company", Allow 10 to 15 days for personal checks to clear before orders are shipped.
  2. We also accept VISA and MASTER CARD. Include entire number and expiration date when placing your order.
 

Safe and Secure Shopping

Find out why our online ordering is SAFE!



 
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